Designers Harbour

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FAQ's

Have questions? We’ve got answers. Whether you’re a designer selling your creations or a customer shopping for unique fashion, our FAQs cover everything from sign-up to customization and order support. Browse through the most common queries to get quick help and make the most of your Tryon Trends experience.

Designer FAQ's

1. Who can be a part of Designers Harbour?

Any independent designer, boutique owner, or fashion label creating original, high-quality products can join Designers Harbour. We welcome both emerging and established creators who want to reach a wider audience.

2. Is registering and listing my products free?

Yes. Registering and listing your products is completely free. You also get a 1‑month free trial, after which you can choose a subscription plan from the available options.

3. Is there any commission on sales?

No. Try On Trends does not charge any commission on your sales. What you earn from your product pricing is entirely yours.

4. How do I manage my products and orders?

You can manage everything through your Designer Dashboard (web) or the Designers Harbour Designer App. Add/edit products, track orders, create coupons, and view analytics all from one place.

5. Who handles delivery and shipping?

You, the designer, handle the delivery. Designers Harbour is only an aggregator platform—we connect you with fashion enthusiasts but do not handle shipping or logistics.

6. When do I receive the payment from a fashion enthusiast’s order?

Your payout will be processed within 30 working days from the date of delivery, provided no return or refund has been initiated.

7. Can I offer coupons or discounts?

Yes, unlimited. You can apply discounts while adding a product and create additional coupons to offer further discounts during checkout—there’s no limit.

8. Can I offer customizations to fashion enthusiasts?

Yes. You can chat directly with fashion enthusiasts through the in‑app chat option to discuss customizations. However, these are considered leads—Designers Harbour does not handle payments or orders for customized requests..

Customer FAQ's

1. How do I place an order on Designers Harbour?

Browse through products, add them to your cart, and checkout using secure payment options. Your order will be confirmed instantly, and you’ll receive updates within the app.

2. Who ships my order?

The designer you purchase from handles the delivery. Designers Harbour acts as an aggregator platform—we connect you with designers but don’t manage shipping ourselves.

3. What payment methods are available?

You can pay securely through UPI, credit/debit cards, and net banking.

4. Can I get discounts or use coupons?

Yes! Designers can set discounts on their products, and you can also apply coupons at checkout. Look out for exclusive offers or designer‑shared coupons for extra savings.

5. Can I request customizations from designers?

Yes. You can directly chat with designers through the in‑app chat option to discuss customizations. However, any customization agreement is handled privately between you and the designer—Designers Harbour does not process payment or fulfillment for custom orders.

6. How do I track my order?

You can view live updates anytime in the Orders section of your app—from dispatch to delivery.

7. What is the return or refund policy?

Returns are accepted within 7 days of delivery and only with designers who accept returns.
👉 Look for designers who allow returns on their profile before placing an order.
👉 Returns are valid only under the conditions stated in their return policy.
👉 Custom orders may not be returnable.

8. How do I get help if there’s an issue with my order?

You can reach our support team by emailing to mail@designersharbour.com We’ll assist you promptly.

Voices of
Designers Harbour

Our community is at the heart of everything we do. Hear from real designers and shoppers who are transforming their fashion journey with Designers Harbour—where creativity meets opportunity and style meets authenticity.

Give Us Review
Ayesha
    Ayesha

    Fashion Enthusiast, Hyderabad

    “I love how personal everything feels. I chatted directly with a designer and got a dress made just for me! No brand markups, no fake discounts—just honest fashion.”

    Ria Kapoor
      Ria Kapoor

      Indie Designer, Mumbai

      "Designers Harbour gave me more than just sales—it gave me visibility. I can showcase my collection nationwide without any commission cuts. The seller dashboard is a game-changer!"

      Shalini Verma
        Shalini Verma

        Boutique Owner, Bangalore

        “With zero middlemen, I control my pricing and branding. I’ve built loyal clients who come back for custom pieces. This platform truly understands creators.”

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